Return Policy


Refund Policy : Refund will only be processed if the unit is found defective. Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds may be granted: 
1. Product with obvious signs of use 
2. Any item not in its original condition is damaged or missing parts for reasons not due to our error. 
3. Any item that is returned more than 10 days after delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds : If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@okwu.in.
 

On Sale items : Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping : To return your product, you should mail your product to: OKWU Mobiles (attn. Returns) OKWU Mobiles, 1059, Urbtech NPX, Sector 153 NOIDA 201301, India. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.